How to Humanise Technology

All too often the technology debate is about humans versus machines. But as Rana el Kaliouby argues, the debate should be about humans with machines. An academic expert in human-robot interaction and founder of an AI startup, el Kaliouby says we need to make technology more human-centric in industries as varied as advertising, insurance, gaming, and call centres. "Technology has a lot of cognitive intelligence or IQ, but no emotional intelligence, or EQ," she says. How are we going to change that?